Frequently Asked Questions

Home
»
Frequently Asked Questions

Catalog Search and Registration

How do I select the program(s) that I want to register for?

Click the program title
Select “Add to Cart” or “Register Now”
Sign in (NBC-HWCs for member pricing)
Choose your pricing option
Complete checkout
Access registrations under “Hello, [Your Name]”

What if I need more information on a program or product?

Detailed information is provided on the course details page which can be accessed by clicking on a course title. The course details page will include program description/schedule/content, credits, and faculty/presenters.

Course Access

How to access my courses?

Click “Hello, Guest” and sign in to your account
Select “Hello, [Your Name]” → “My Products”
View your courses (listed by upcoming events and recent registrations)
Use Sort or Filters to find specific courses

Technical

What are the minimum system requirements for viewing a program online?

Operating Systems: Windows 10 or higher (Windows 11 recommended), macOS 11 (Big Sur) or higher, Android 10 or higher, iOS 14 or higher
Hardware:
Windows: 64-bit architecture (x86-64 or ARM64), Processor: 2.0 GHz or faster, multi-core (Intel i5 / AMD Ryzen 3 or higher), RAM: Minimum 8 GB (16 GB recommended)
Mac: Apple Silicon (M1 or higher) or Intel i5 equivalent, RAM: Minimum 8 GB (16 GB recommended)
Internet Browsers: Latest versions of Google Chrome, Microsoft Edge, Safari; Browsers should support 64-bit mode
Internet Connection: Minimum 10 Mbps download speed; Fiber or high-speed cable preferred
Additional Requirements: JavaScript enabled, Cookies enabled

When I click on the "Play" button, nothing happens. What should I do?

When you click the green "Play" button, it will launch the viewer in a new window or a Zoom link in a new window. If you are clicking this button and nothing is happening, more than likely the viewer window is already open. Please check all open and/or minimized windows.

What do I do if I do not meet the minimum system requirements?

You may want to access your course content from a different computer or location if you do not meet any of the previously listed requirements. Please reach out to our customer support team at (877) 880-1335 or Support@InReachCE.com for assistance with testing your system.

IMPORTANT: If you will be accessing any of the online content at a work location, it is strongly recommended that you first check with your IT department or Network Administrator to ensure that you have appropriate permissions to install programs and/or the ability to access streaming media.

What should I do, if I'm getting the M3U8 error while trying to access a course?

This error usually occurs because the network security settings are blocking the participation tracking software embedded into the program (the tracker which keeps count of how far you've progressed into the video). In most cases, if you encounter this error, you can bypass it by accessing the course using a different internet connection (for example by logging into your CE account on your cellphone). If that is not an option for you or switching to a different network didn't resolve the error, please reach out to our support team at support@inreachce.com or 877-880-1335 (between 7am and 7pm Central time, Monday-Friday) for further guidance.